Terms & Conditions

Last Updated: [27-08-2026]

Welcome to Green Petal Soaps. These Terms & Conditions govern your use of our website and your purchase of products from us. By accessing or using our website, you agree to comply with these Terms & Conditions.

1. About Green Petal Soaps

Green Petal Soaps is an e-commerce brand offering handmade and nature-inspired products, including handmade cold process soaps, natural skincare products, candles, gift boxes, and related products.

Brand Name: Green Petal Soaps
Address: 14, Muthurangam Street, RD Velli Maligai Upstairs, Manikoondu, Erode 1
Email: greenpetalsoapstore@gmail.com
Phone: 9123533325
Business Hours: 10:00 AM – 6:00 PM
GSTIN: [GST NUMBER, IF APPLICABLE]

2. Use of Our Website

You agree to use this website only for lawful purposes and in accordance with these Terms & Conditions.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorized access to our website or systems.
  • Copy, reproduce, modify, or distribute website content without permission.
  • Interfere with the security or proper functioning of the website.
  • Provide false or misleading information while placing an order.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, prices, and other information displayed on our website are accurate.

Because our products are handmade, there may be slight variations in:

  • Colour
  • Pattern
  • Texture
  • Shape
  • Weight
  • Appearance

Such variations are natural characteristics of handmade products and do not necessarily indicate a product defect.

Customers are encouraged to carefully read the product description, ingredients, and usage information before purchasing.

4. Handmade Products

Our soaps, candles, and other products may be produced in small batches and handcrafted individually.

Natural ingredients and handmade production methods may result in variations between individual products or batches.

For handmade soaps, the stated weight may vary slightly due to the natural curing and drying process.

5. Orders

When you place an order through our website, you are requesting to purchase the selected products.

After receiving your order, we may send an order confirmation to the email address or mobile number provided by you.

We reserve the right to cancel an order in exceptional circumstances, including:

  • Product unavailability
  • Incorrect pricing or product information
  • Suspected fraudulent transactions
  • Incorrect or incomplete customer information
  • Delivery restrictions
  • Technical or system errors

If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method.

6. Product Prices

All prices displayed on the website are in Indian Rupees (INR).

Applicable taxes, shipping charges, and other mandatory charges will be displayed as applicable before checkout.

We reserve the right to change product prices at any time. Price changes will not affect orders that have already been confirmed.

7. Payments

We may provide payment options including online payments, cards, UPI, net banking, wallets, and Cash on Delivery, where available.

Payments may be processed through third-party payment service providers. We do not intentionally store complete card or banking credentials on our servers.

8. Shipping and Delivery

Orders will be shipped to the address provided during checkout.

Estimated delivery timelines may vary depending on the delivery location, courier availability, weather, public holidays, and circumstances beyond our reasonable control.

Please refer to our Shipping Policy for complete information.

9. Returns, Refunds and Exchanges

Returns, refunds, replacements, and exchanges are subject to our Return & Refund Policy.

Due to hygiene considerations, certain personal-care products such as opened or used soaps may not be eligible for return, except where the product is defective, damaged, incorrect, or otherwise eligible under applicable law.

10. Promotions and Discounts

Promotional offers, coupon codes, and discounts may be subject to specific terms and validity periods.

Unless otherwise stated:

  • Offers cannot be combined.
  • Promotional codes cannot be exchanged for cash.
  • Offers may be available only for a specified period.
  • We may modify or withdraw promotional offers where permitted.

11. Intellectual Property

All website content, including text, photographs, graphics, logos, product images, designs, trademarks, and other materials, belongs to or is licensed to Green Petal Soaps unless otherwise stated.

You may not reproduce, copy, modify, publish, distribute, or commercially exploit our content without prior written permission.

12. User Reviews and Content

If you submit reviews, photographs, comments, or other content to our website, you agree that the content is genuine, lawful, and does not infringe the rights of another person.

We reserve the right to remove content that is unlawful, misleading, fraudulent, offensive, or inappropriate.

13. Product Usage and Safety

Our products should be used according to the instructions and information provided with the product.

Customers should review the ingredient list before use and discontinue use if irritation or an adverse reaction occurs.

Customers with known allergies or specific skin concerns should carefully review the ingredients and, where appropriate, consult a qualified healthcare professional before use.

14. Limitation of Liability

To the extent permitted by applicable law, Green Petal Soaps shall not be responsible for losses arising from misuse of products, incorrect information provided by customers, delays caused by third-party delivery services, or circumstances beyond our reasonable control.

Nothing in these Terms & Conditions is intended to exclude or limit consumer rights or remedies that cannot legally be excluded under applicable Indian law.

15. Force Majeure

We shall not be responsible for delays or failure to perform our obligations where such failure results from circumstances beyond our reasonable control, including natural disasters, extreme weather, strikes, government restrictions, transportation disruptions, technical failures, or other unforeseen events.

16. Grievance Redressal

If you have a complaint, concern, or grievance regarding our products or services, please contact us using the details below.

Grievance Officer / Customer Support: Green Petal Soaps
Email: greenpetalsoapstore@gmail.com
Phone: 9123533325
Business Hours: 10:00 AM – 6:00 PM
Address: 14, Muthurangam Street, RD Velli Maligai Upstairs, Manikoondu, Erode 1

We will make reasonable efforts to acknowledge and address complaints within the time required under applicable law.

17. Governing Law

These Terms & Conditions shall be governed by the laws applicable in India.

Subject to applicable consumer rights and laws, disputes shall be subject to the jurisdiction of the competent courts at Erode, Tamil Nadu, unless otherwise required by applicable law.

18. Changes to These Terms

We may update these Terms & Conditions from time to time. Any updated version will be published on this page with a revised "Last Updated" date.

19. Contact Us

Green Petal Soaps

Address: 14, Muthurangam Street, RD Velli Maligai Upstairs, Manikoondu, Erode 1
Email: greenpetalsoapstore@gmail.com
Phone: 9123533325
Business Hours: 10:00 AM – 6:00 PM