Privacy Policy

Last Updated: [27-08-2026]

At Green Petal Soaps, we respect your privacy and are committed to protecting the personal information you provide while using our website.

This Privacy Policy explains what information we collect, why we collect it, how we use it, and how you may contact us regarding your personal information.

1. Information We Collect

When you visit our website, create an account, place an order, or contact us, we may collect information such as:

  • Name
  • Mobile number
  • Email address
  • Billing address
  • Shipping address
  • Order details
  • Payment and transaction-related information
  • GSTIN, where voluntarily provided or required for invoicing
  • Customer service communications
  • Reviews and feedback
  • Information voluntarily submitted through contact or enquiry forms

We may also automatically receive certain technical information, such as IP address, browser type, device information, and website usage information.

2. How We Use Your Information

We may use your information to:

  • Process and fulfil your orders.
  • Deliver products to you.
  • Process payments and refunds.
  • Generate invoices and maintain business records.
  • Communicate with you regarding your order.
  • Respond to customer support requests.
  • Improve our website, products, and services.
  • Prevent fraud and unauthorized transactions.
  • Comply with applicable legal and regulatory requirements.
  • Send promotional communications where permitted by applicable law.

3. Payment Information

Payments may be processed through third-party payment gateways.

Your payment information may be handled directly by the relevant payment service provider according to its privacy and security practices.

We do not intentionally store complete card numbers, CVV numbers, banking passwords, or similar sensitive payment credentials on our website servers.

4. Cookies

Our website may use cookies and similar technologies to:

  • Keep the website functioning properly.
  • Remember preferences.
  • Understand website traffic and usage.
  • Improve website performance.
  • Support analytics and marketing activities, where applicable.

You may be able to control cookies through your browser settings. Disabling certain cookies may affect website functionality.

5. Third-Party Services

We may use third-party service providers for services such as:

  • Payment processing
  • Website hosting
  • Analytics
  • Marketing
  • Shipping and logistics
  • Customer communication
  • Email and SMS communication

These service providers may process information necessary to provide their services.

6. Sharing of Information

We do not sell your personal information as a product.

We may share necessary information with trusted service providers, including payment processors, courier companies, technology providers, analytics providers, and professional advisers where reasonably necessary to provide our services.

We may also disclose information where required by applicable law, legal process, or a lawful government authority.

7. Data Security

We take reasonable technical and organizational measures to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of electronic transmission or storage can be guaranteed to be completely secure.

8. Data Retention

We retain personal information only for as long as reasonably necessary for purposes such as fulfilling orders, maintaining business records, resolving disputes, preventing fraud, and complying with applicable legal requirements.

9. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal data, including the right to:

  • Request information about personal data we process.
  • Request correction of inaccurate information.
  • Request deletion of personal information where legally applicable.
  • Withdraw consent where processing is based on consent.
  • Raise a grievance regarding our handling of personal data.

Requests may be submitted using the contact details below.

10. Children's Privacy

Our website is not intended to knowingly collect personal information from children without appropriate authorization.

If you believe a child has provided personal information to us without appropriate authorization, please contact us.

11. Marketing Communications

Where permitted by applicable law, we may send promotional emails, SMS, or WhatsApp messages regarding products, offers, and updates.

You may opt out of promotional communications by using the unsubscribe option provided or contacting us directly.

Transactional communications relating to orders, payments, and delivery may still be sent where necessary.

12. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or security of external websites.

We recommend reviewing the privacy policies of third-party websites before providing personal information.

13. Applicable Law

We process personal information in accordance with applicable Indian laws and regulations relating to privacy and data protection, including applicable provisions of the Digital Personal Data Protection Act, 2023 and related rules and requirements as applicable to our business.

14. Privacy / Grievance Contact

For privacy-related questions, requests, or complaints, please contact:

Green Petal Soaps
Email: greenpetalsoapstore@gmail.com
Phone: 9123533325
Business Hours: 10:00 AM – 6:00 PM
Address: 14, Muthurangam Street, RD Velli Maligai Upstairs, Manikoondu, Erode 1

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be published on this page with an updated "Last Updated" date.

16. Contact Us

Green Petal Soaps

Address: 14, Muthurangam Street, RD Velli Maligai Upstairs, Manikoondu, Erode 1
Email: greenpetalsoapstore@gmail.com
Phone: 9123533325
Business Hours: 10:00 AM – 6:00 PM