Last Updated: [27-08-2026]

At Green Petal Soaps, we take care to check and safely pack every order before dispatch. If you receive a product that is damaged, defective, incorrect, or otherwise eligible for a return under applicable law, please contact us so that we can assist you.

1. Return Eligibility

A return or replacement request may be accepted in circumstances such as:

• Product received damaged.
• Product received defective.
• Incorrect product received.
• Product significantly differs from the product ordered or advertised.
• Product is missing from the order.
• Any other circumstance where a return or refund is required under applicable law.

2. Hygiene Products

Because soaps and personal-care products are hygiene-related items, opened, used, or tampered personal-care products may not be eligible for return, except where the product is defective, damaged, incorrect, or otherwise required to be accepted under applicable law.

Customers are therefore requested to inspect their products before use.

3. Handmade Product Variations

Our products are individually handcrafted. Therefore, minor variations in:

• Colour
• Pattern
• Texture
• Shape
• Weight
• Natural appearance

may occur from one product to another.

Such natural handmade variations are not considered defects unless they materially affect the product's quality, functionality, or conformity with its description.

4. Return Request Period

Customers should contact us within 48 hours of delivery for damaged, defective, incorrect, or missing products.

Return requests should include:

• Order number
• Customer name
• Product name
• Description of the issue
• Photographs/videos of the product
• Photographs of the outer packaging, where relevant

We may request additional information where reasonably necessary to investigate the complaint.

5. Damaged Products

If a product arrives damaged, please retain the original packaging and product until our investigation is completed.

We may request photographs, videos, or other evidence to assess the damage and coordinate with our logistics partner.

6. Wrong Product

If you receive a product different from the product ordered, please contact us within 48 hours of delivery.

After verification, we may arrange a replacement or provide an eligible refund.

7. Refunds

If a refund is approved, the refund will generally be processed through the original payment method or another appropriate method.

The time taken for the amount to reflect in your account may vary depending on the bank, payment gateway, or financial institution.

8. Replacement

Where applicable and subject to product availability, we may offer a replacement instead of a refund for damaged, defective, or incorrectly supplied products.

If the replacement product is unavailable, an eligible refund may be provided.

9. Return Shipping

Where the return is due to our error, such as an incorrect or defective product, we will arrange or reimburse reasonable return shipping costs, as applicable.

For returns requested for reasons not covered by this policy, return shipping may be the customer's responsibility where permitted by applicable law.

10. Non-Returnable Situations

Subject to applicable consumer rights, returns may not be accepted for:

• Products that have been opened or used where hygiene restrictions apply.
• Products damaged due to misuse, improper storage, or improper handling after delivery.
• Products altered or modified by the customer.
• Products returned without following the applicable return process.
• Minor natural variations in handmade products.
• Products damaged after delivery due to reasons unrelated to a product defect.

11. Order Cancellation

Cancellation requests should be made as soon as possible after placing an order.

If an order has not yet been processed or dispatched, we may be able to cancel it.

Once an order has been dispatched, cancellation may not be possible and the customer may need to follow the applicable return process.

12. Refund for Cancelled Orders

Where an eligible cancellation is accepted and payment has already been received, the applicable refund will be processed through the original payment method or another appropriate method.

13. Refunds for Failed or Cancelled Transactions

If payment has been deducted but the order was not successfully created due to a technical or payment issue, the amount will generally be refunded through the payment provider's applicable process.

Customers should contact us if the amount is not received within the expected timeframe.

14. How to Request a Return or Refund

Please contact us using:

Email: greenpetalsoapstore@gmail.com
Phone/WhatsApp: 9123533325
Business Hours: 10:00 AM – 6:00 PM

Please mention your Order Number when contacting us.

Our team will review your request and provide further instructions.

15. Consumer Rights

Nothing in this Return & Refund Policy is intended to restrict or remove any rights or remedies available to consumers under applicable Indian laws.

Where a product is defective, deficient, spurious, not as described, or otherwise falls within circumstances requiring a refund, return, or replacement under applicable law, we will handle the matter accordingly.

16. Grievance Redressal

If you are not satisfied with the resolution of your return or refund request, you may contact:

Grievance Officer / Customer Support: Green Petal Soaps
Email: greenpetalsoapstore@gmail.com
Phone: 9123533325
Business Hours: 10:00 AM – 6:00 PM
Address: 14, Muthurangam Street, RD Velli Maligai Upstairs, Manikoondu, Erode 1

17. Policy Updates

We reserve the right to update this Return & Refund Policy from time to time. The latest version will be published on this page with the updated date.

18. Contact Us

Green Petal Soaps

Address: 14, Muthurangam Street, RD Velli Maligai Upstairs, Manikoondu, Erode 1
Email: greenpetalsoapstore@gmail.com
Phone: 9123533325
Business Hours: 10:00 AM – 6:00 PM