Last Updated: [27-08-2026]
At Green Petal Soaps, we carefully pack every order to help ensure that your handmade products reach you safely and in good condition.
1. Order Processing
Orders are generally processed within 1–3 business days after successful payment confirmation.
Orders containing handmade products may occasionally require additional processing time depending on product availability and production requirements.
Orders placed on Sundays or public holidays will generally be processed on the next working day.
2. Delivery Time
Orders are generally delivered within 3–7 business days after dispatch within India.
Delivery timelines may vary depending on your location, courier service, weather conditions, public holidays, transportation disruptions, and other circumstances beyond our reasonable control.
The estimated delivery period is not a guaranteed delivery date.
3. Shipping Charges
Applicable shipping charges will be displayed during checkout before you complete your purchase.
If free shipping is available, the applicable minimum order value or promotional conditions will be displayed on the website.
4. Delivery Areas
We currently deliver to locations within India that are serviceable by our courier partners.
Some remote or restricted locations may have longer delivery timelines or may not be serviceable.
5. Order Tracking
Once your order has been dispatched, we may provide a tracking number or tracking link through email, SMS, WhatsApp, or other available communication channels.
You can use the tracking information to monitor your shipment.
6. Incorrect Address
Customers are responsible for providing a complete and accurate delivery address, including:
- Name
- House/Flat/Building Number
- Street/Area
- City
- State
- PIN Code
- Contact Number
If an order is returned to us because of an incorrect or incomplete address, additional shipping charges may apply for re-dispatch.
7. Delayed Delivery
Delivery may be delayed due to circumstances beyond our reasonable control, including:
- Weather conditions
- Natural disasters
- Transportation disruptions
- Courier delays
- Public holidays
- Strikes
- Government restrictions
- Incorrect address information
- Unforeseen operational issues
We will make reasonable efforts to assist customers in tracking delayed shipments.
8. Damaged Package
If your package appears visibly damaged at the time of delivery, please:
- Take photographs or videos of the package before opening it.
- Record the condition of the packaging and products.
- Contact us within 48 hours of delivery.
- Provide your order number and supporting photographs/videos.
This will help us investigate the issue and coordinate with the courier where necessary.
9. Missing or Incorrect Products
If you receive an incorrect, missing, or damaged product, contact us within 48 hours of delivery.
Please provide:
- Order number
- Photographs/videos
- Description of the issue
- Unboxing evidence, where available
We will review the request and provide an appropriate resolution in accordance with our Return & Refund Policy and applicable law.
10. Undelivered / Returned Shipments
If a courier is unable to deliver an order due to repeated delivery attempts, an incorrect address, refusal to accept the parcel, or other customer-related reasons, the shipment may be returned to us.
Re-shipping may be subject to additional shipping charges.
11. International Shipping
Unless specifically stated on our website, we currently offer shipping only within India.
If international shipping is introduced, applicable customs duties, import taxes, and other charges may be payable by the customer.
12. Contact Us
For shipping-related questions, please contact:
Green Petal Soaps
Email: greenpetalsoapstore@gmail.com
Phone: 9123533325
Business Hours: 10:00 AM – 6:00 PM
Address: 14, Muthurangam Street, RD Velli Maligai Upstairs, Manikoondu, Erode 1